Answers to your commonly asked questions

Maintenance that is required for re-renting the property is handled by NDV. This includes painting, installation of new flooring, minor plumbing repairs such as leaky faucets, and the replacement of window blinds or screens. There is a cost to a property “turn around”, as these are the items you would be doing at your home if it were vacant. It is the best time to do the major replacement if needed. It is always hoped that your tenant will stay a long time so that these costs are kept to the normal repairs costs of the year. 

Occasionally, the replacement of appliances is required such as a stove, Chimney, or Geysers, etc. We will get one bid from our trusted vendors and convey the price to owners for approval. 

Large projects such as new roofs, remodeling of a house, or preparing the house to sell, and/or coordination of contractors through an insurance company if it is a claim, an hourly charge will be added to oversee the project. 

Every person over the age of 18 years must complete an application. A detailed credit report is run verifying employment, income payment records, recent evictions, payments, and much more. Our rental criteria serve to help find the best tenant for your property.

Yes, but it is not advised. Owners tend to want to become friends of their tenants and exchange telephone numbers. When this happens, they may change the terms of the rental agreement, unknowingly. They may also cause tenant/landlord issues that NDV may not be able to fix plus many other issues that have come up over the years as to reasons why. Any Owner that speaks directly to the tenant and makes a new agreement will be responsible for their statements. It can get into a “He said, she said” issue. NDV will not be held liable for these actions by the Owner. 

Our office staff is trained to protect your confidentiality. We will not release any information about you to anyone without your approval but by law, your name must be on the rental agreement. However, no other information is given. Be aware that anyone can access county tax records. If your address is on the tax rolls, you may be contacted! For added protection, you can obtain a fictitious name and apply that name to your own records or simply use a post office box for all mail concerning your property including your tax records.

No. As an agent of the landlord, we are granted permission by the tenant to run credit. We are not allowed to provide the credit report or application to the owner without permission from the applicant and most applicants don’t want their personal information being given out. This is very understandable in our current times of Identity Theft. 

NDV gets bids for all work to be done and will email you with this information. If additional bids are asked for, there will be a service charge added to your account for the additional bids. After many years in the business and dealing with hundreds of vendors, we know the best prices and we have reliable, licensed vendors that give us the best price. To seek out other bids from vendors that we do not know takes administration time to qualify them and get all the information needed. Vendors must qualify to work with NEW DOOR VENTURES but we are willing to do this at the owner’s request. Owners must realize that vendors give bids, at no charge, hoping to get the job, if the Owners selects another vendor, the preferred vendors may decide it is too risky to work with NDV or they will begin to charge to bids. The charge will be passed on to you. Vendors that have bid many jobs eventually won’t respond to our requests which affect our reputation and makes it harder for NDV to provide every Owner with the same high quality you can expect. 

Yes. NDV is a full-service real estate brokerage that offers the best to our clients. Professional designations show that we do not stop the learning process plus years of experience offered by few in the area. Upon request, a Market Analysis of your area will be supplied. 

NDV has preferred vendors and contractors that can complete any improvement to your property with outstanding service and workmanship in record time. Our working relationship and our constant use of these vendors managing your property and you decide to sell using a REALTOR we have a relationship with, yes, we can help with preparing and overseeing contractors get the property ready to list. We would work with the REALTOR to coordinate all work to be done. We would handle the accounting and paying of vendors. This has been done in the past for a small monthly fee if the residence is vacant. 

We do not provide this service if an outside REALTOR is being used and we don’t currently manage the property. If we manage the property and an outside REALTOR is used we will charge an additional fee to work with the REALTOR during the sale process. 

The downside is you can’t give a 30 day or 60-day notice to the tenant to vacate. They have a signed lease. The only time notice can be given is within 30 or 60 days of the lease expiring. You just indicate you don’t want to renew the lease. But, basically, you and the tenant are locked in for the specific time period of the lease. 

A month to month is better if you think you may want to sell, or foresee uncertainty in your future and want the ability to have access to your rental. The downside is that the tenant can move after 30 days and you have to start all over in getting the place rented again. 

Our goal: To Rent Your Property as FAST as possible. It normally takes 30-45 days. If the property is occupied, we start marketing your property as soon as we receive a 30-day from your tenant and verify with you that you do not want to sell. We want you to have all the options available to you.

Selling: NDV can list and market your property during the 30 days period before the tenant vacates. If the monthly rental amount is higher than the market will bear at the time, it will take longer and may take months, if not at all. The rental market “peaks and valleys” very quickly and we don’t want you caught, we can discuss fair pricing for your unit. 

  • Fresh coat of paint is the best start.
    • Clean stove, hood, burner pans, light fixtures, geysers
    • Wash blinds and get rid of dust
    • Replace caulking
    • Clean carpeting
    • Sparkling windows
    • Fresh clean cabinet fronts and interiors
    • Clean drawers
    • Empty closets
    • Yearly maintenance
    • Detail property survey, if requested
    • Legal compliance with state, county, and city laws.

    Vendors are available to detail the property, at a competitive price. Normally the cost depends on the size of the property.

NDV does an inspection of properties that we manage before the tenant moves in.

When the tenant takes occupancy, they are given a move-in inspection form to complete also.

It is suggested that they also take pictures. When the tenant vacated, a move-out inspection is done. The condition reports are then compared. 

If the unit is a tenant fill only, the Owner is to document the condition with pictures and written description, as the property manager will.

Remember, you must comply with all state laws regarding the security deposit refund.

NDV handles all the normal repairs and maintenance that is needed to prepare the property for the next tenant. If the tenants have property damage to the unit, NDV has the vendor bill separately so that NDV can comply with the state laws regarding what is normal wear and tear and what is tenant damage. Tenants are to get copies of any invoices to verify the deduction from the security deposit.

The Owner signs the agreement as they will be managing their own property.

NDV handles all the normal repairs and maintenance that is needed to prepare the property for the next tenant. If the tenants have property damage to the unit, NDV has the vendor bill separately so that NDV can comply with the state laws regarding what is normal wear and tear and what is tenant damage. Tenants are to get copies of any invoices to verify the deduction from the security deposit.

All invoices are scanned and sent to you through email or other means.
If the service, such as gardener is a monthly standard price, it is not scanned but will be listed on your monthly statement.

NDV is on call 24 hours a day. During business hours, a vendor is sent out immediately.
After assessing the emergency, the action is immediately or in the morning when vendors are open. If it can be delayed with no damage to your property, it is best to have vendors work during regular hours.

Damage to the unit must be documented and proven that the tenant caused the damage. If it is, costs of repair/replacement may be held from the Security Deposit. However, if it carpeting or other capital improvements to the property, there may be a pro-rated amount that can be deduced, even it was in good condition, it goes by age of the item.

It is prohibited, by contract, for the tenant to use the security deposit as last month’s rent but it does happen once in a while or the tenant has prorated days that they owe you, these charges can be subtracted from the Security Deposit, just one reason to have the security deposit higher than the rent. Tenants that have vacated may challenge funds retained for damages from the security deposit, but NDV documents the move-out condition of the property. 

All rents are due on the first day of each month and late after the 5th of the month. Often the tenant will call NDV to say they are going to be late and state when a payment can be expected. You will be notified so that you can take the necessary action with your accounting. NDV will give the tenant a courtesy call on the 6th, however, they are still late. If the tenant does not respond by paying rent, a 3-day notice to pay rent or vacate is served. 

A benefit offered to NDV managed properties as our way of proving that we pick good residents and that we will back that claim up with protection for you. Evictions normally cost in excess. Ask our NDV property manager about this option. 

NDV can order any inspection you wish on the property from the roof, termite, and whole-house inspections. 

NDV does have seasonally maintenance inspections for safety on fireplaces and furnaces. Cleaning is also a standard item. 

We suggest you have a “Pest inspection” performed at least every one year to check for dry rot, leaks under the house or in the attic, and for infestations but you must request these additional inspections. 

NDV is a full-service real estate brokerage: real estate sales, listings, and property management. 

Our agents are licensed by the State of Karnataka, Department of Real Estate. 

However, we did not stop with the simple Real Estate license, it is expected agents and staff stay informed with current trends, legal updates, industry, and fair housing knowledge.

Assure clients they are working with experts in the field. Continuing working keeps us informed on industry changes and needs. 

NDV inspects on a case by case basis as we have trust vendors. If work is done on the outside of the home, we will drive by to check the completion. If the unit is occupied, the tenant is called to make sure that the work is done, not return trips are needed and that our vendor has again left the property clean and the workmen were courteous. 

When a maintenance request is received, the vendor is selected and a work order is given to the vendor. If the repair has more issues than first expected, the vendor calls before going over the contract amount. If the items are not worth repairing due to age or parts available, you are sent an email or called to review the issue and item. Always remember that if the items worked when the tenant rented the property and is not left as a courtesy, such as a washer and a dryer, the item must be repaired or replaced. The cost of the use of these items is paid with the rent and cannot just be left broken. The tenant must notify NDV if an item has failed or fails again after repair. 

We use licensed and insured vendors whom we trust for professional opinions and work, the experts in their field. As property managers, we have working knowledge of repairs but we are not experts.

NEW DOOR VENTURES has over 8 years of qualifying the best tenants for hundreds of owners. NDV complies with the strictly monitored, Housing guidelines. 

NDV will select the tenant based on the most qualified applicant. 

Hopefully, after reading these questions and answers, you will see that NDV offers value. The services offered far exceed most companies. Keeping your property rents is very important. Keeping you informed is important. Keeping your tenant happy is important, as a happy tenant takes better care of your property. WE know what works and have placed hundreds of people in homes and would love to help you with your real estate needs. We offer stability, knowledge, integrity, and service. Hopefully, you can see that HomePointe is a great value for you and your property. 

We are totally dedicated to professional property management. We are totally dedicated to your real estate needs, sales, and management. 

NDV offers (for a minimal fee) a once a year Preventative Maintenance Inspection conducted by a licensed contractor. Also, upon the request of the tenant, receipt of a complaint, vendor heads-up, continued maintenance requests/problems, and always upon a 30-day notice to vacate, prior to move-in, and at move-out.